Terms & Conditions:
We want you to be totally satisfied with your Après Vélo products. Live the Ride offers a 30 day returns policy for product bought on the Live the Ride website. If you are not 100% satisfied with your online purchase you can return it for repair, exchange or refund, provided it is within 30 days of receipt of your order. Should you wish to exchange your purchase, as long as the item is "as new" with all tags intact, Live the Ride will accept it and replace your purchase with a product of your choice, refunding any difference in price or taking additional payment.
Please follow the "How to make a Return" information below. "As new" means unwashed and unworn. We strongly recommend that you store your item in its original packaging while you make a decision about the product. Faulty items will either be replaced, repaired or refunded following evaluation by the Customer Service Team Returns are only accepted for items purchased directly from the Live the Ride online store. If you have purchased your item from one of Après Vélo’s retail partners, please contact them directly to arrange an exchange or refund. Products purchased as gifts can be refunded to the original purchaser, alternatively we can provide a credit to the gift recipient.
How To Make a Return
- Please use the Delivery and Returns form which you will find enclosed with your order. Alternatively if you have misplaced this, please email firstname.lastname@example.org and we will send you one.
- Simply complete the information contained on the Delivery and Returns form and send it back to us together with a copy of the purchase invoice and with the item/s
- Next to the product description listed on the Delivery and Returns Note, select Repair/Exchange or Refund, as well as one of the Reason Codes against your return
- Repackage your item wherever possible in the original packaging.
- Please send back to the address on the return sheet enclosed with your purchase.